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A top performance in balance for all stakeholders, with an increased focus on our societal engagement

Alongside the 8 strategic choices, we also new and sharpened targets providing an important reference point on how we are performing and where we need to improve.


A top performance in balance for all stakeholders, with an increased focus on our societal engagement

In Impact24, we highlight 4 financial and 3 operational targets alongside 3 non-financial targets. And in line with our strengthened commitment towards sustainability we have developed 8 specific sustainability targets.


4 Financial Targets

Solvency II ratio

  • 175%

Holding Free Cash Flow, cumulative amount

  • EUR 1.7 to 2.2 billion 

Progressive dividend per share, cumulative amount

  • EUR 1.5 to 1.8 billion

Average EPS growth

  • 6-8% 


3 Operational targets

Non-Life combined ratio

  • 95%

Life guaranteed margin

  • 85-95 bps

Life unit-linked margin

  • 30-40 bps


3 Non-financial targets

Customers NPS

  • Top quartile 

Employee NPS

  • Top quartile 

Impact24 skills plan

  • 100% achieved


9 Sustainability targets

Percentage of GWP from products that stimulate the transition to a more sustainable world

  • 25%

Percentage of products that have been reviewed for transparency

  • 100%

Investments making a positive contribution to transition towards a more sustainable world

  • EUR 10 billion

Level of ESG-integration of our investment decisions

  • 100%

Carbon emissions of our investment portfolio

  • Net zero by 2050 at the latest

Carbon emissions of our operations (scope 1 & 2)

  • Neutral

GLASS CEILING INDEX (Via Women in Finance): 

ratio % Women in senior management/ total % women in company 

  • 70% ratio

Balanced (M/F) Succession pipeline Top 800

  • 50-50

GENDER DIVERSITY INDEX (via Women on Board): 

Equal participation of women at decision level

  • Top quartile