IMPACT24  

The Ageas Group’s 3-year strategic plan 2022-24 

LONG-TERM SUSTAINABLE GROWTH STRATEGY 

The choices made under Impact24 extend beyond the three years of the plan representing a long-term commitment through 2030 and beyond. 

CONNECT21 

The Ageas Group’s 3-year strategic plan 2019-2021 – Impact 24 is a natural evolution from Connect21 – against which Ageas delivered on all of its strategic choices and targets. 

CORE  

Describes the existing Ageas footprint and business model which is central to the Impact24 strategy - identified as having potential to grow and contribute 80% of the projected growth. 

THINK 2030 

Ageas internal think tank that monitors future trends and the potential impact on Ageas and its customers; influences strategic choices made by the Group. 

CORE DRIVERS 

6 key drivers are linked to the fulfilment of core potential: market evolution; distribution development and commercial excellence; impact of low interest rates, efficiency, local model, and people. 

MARKET EVOLUTION 

Growing in line with the different markets allowing Ageas to take greater share and adopt a leadership position.  

DISTRIBUTION DEVELOPMENT AND COMMERCIAL EXCELLENCE 

Increasing cross-sell and persistency, and increasing productivity of existing distribution channels across all countries (agents, brokers, banks, ).

PERSISTENCY 

Measures how long customers stay with their policies, by looking at the number of policy renewals year on year. 

EFFICIENCY  

Describes efforts to redesign and digitalise the customer journey; improve quality of work for employees; achieve leading expense ratios. 

ORGANIC GROWTH OPPORTUNITIES 

Impact24 envisages growth opportunities over and above the core in the following adjacent business areas:  Protection, Health ecosystems, digital platforms, reinsurance. 

PROTECTION 

Non-reimbursement covers in the personal integrity protection space (e.g. fixed indemnity such as mortality, critical illness, personal accidents, disability/chronic disease) 

HEALTH 

Health care coordination for chronic diseases, wellbeing and prevention services, care pathways and digitally enabled care delivery – participation in the health ecosystem 

DIGITAL PLATFORMS 

Cross market and cross sector multi-distribution platform developments providing an opportunity for Ageas to invest in future winners that provide new roads to connect with customers.   

STRATEGIC CHOICES 

1. Customers and people first. 
2. To strengthen and grow the core. 
3. And pursue new opportunities in Health, Protection, Digital platforms and Reinsurance. 
4. Partnering with current and future winners. 
5. Reinforcing tech & data capabilities. 
6. In a local model with group benefits. 
7. With leadership positions in Europe and Asia. 
8. With sustainability and long-term thinking at the heart of our business. 

LOCAL PRIORITIES 

Alongside the Group priorities, the local operating companies will focus in particular on opportunities in adjacent businesses especially Home; Mobility and Life & Savings 

VALUES 

The Ageas Group values are Care; Share; Deliver; Dare. 

SUSTAINABLE PRODUCTS 

Products that have an environmental and societal benefit integrating fair selling principles and transparent and simple communication  

SUSTAINABLE INVESTMENTS 

Differentiate on indirect economic impact in investments and integrate ESG considerations into investment decision-making. 

GHG EMISSION REDUCTION 

Reducing the carbon footprint of our operations and investment portfolio 

2024 

The final leg of Impact24 but also the year in which the Group celebrates its 200- year history in insurance.  

KPI’S 

Ageas has announced for the first time a range of key performance indicators alongside the financial targets – against which they expect to be judged.